We are sorry that your registration link/QR code has not reached you yet. The problem is often due to a missing invitation or a delivery error.
Please answer the following question first:
1. Have you already received access rights?
Before the registration link is sent, your property management, landlord, or employer (your Administrator) must have created your user account. Please first clarify with your Administrator what type of access has been activated for you:
Option A: Access rights are activated, and you should receive an email as agreed with the Administrator.
Proceed to Section 2: The registration link is actually missing. (We will look for the technical problem.)
Option B: Access rights are activated, and you should receive a QR code or link as agreed with the Administrator.
First, check whether the QR code was sent to you in a letter, or if your Administrator has scheduled an on-site appointment with you to set up the KIWI App. Your Administrator may also be able to assist you on-site at the customer center.
Option C: You received a transponder, and your access rights are activated (email registration optional).
If you have received a transponder, it is very likely that an Offline Account was created for you. With an Offline Account, the transponders are activated and necessary permissions are assigned in advance, so your transponders are ready to use. This means that no registration link was sent via email. Using the App is optional, and you should have received further information on how to link your email to your existing account. Action: Download the App and register. Instructions can be found here: [KIWI App einrichten]
Option D: NO, I am still waiting for activation / I don't know who is responsible.
Solution: Please contact the responsible management or company directly to request the activation of your access rights. Important: KIWI cannot activate your registration or grant permissions. Only the organization that grants you access can start the process.
2. The registration link is actually missing – How to check for delivery
If your Administrator has confirmed the invitation was sent, but the link has not arrived, please follow these steps sequentially:
2.1 Check your Spam and Junk folder (Important!)
In most cases, the invitation ends up in the wrong folder due to automatic email filters. Search your Spam, Junk, or Clutter folder for an email from the sender: service[at]kiwi.ki
2.2 Allow for Waiting Time
After your Administrator has sent the invitation, there may be delays in exceptional cases. Please wait at least 30 minutes after the invitation was sent.
2.3 Did you check the wrong email address?
Verify whether the link might have been sent to a different email address (e.g., an old address or one you gave to the Administrator). Contact your Administrator to check which email address was precisely used for the invitation.
2.4 Request the link again
Ask your Administrator to send the link again via their KIWI Portal to your stored email address.
3. Have you used KIWI in the past?
If you have used the email address in the past and have not deleted your account, the old account may still exist. Check this by requesting a new password via the following link: [https://mobile.kiwi.ki/#forgotPassword]
4. The Link Still Isn't Arriving – Get in Touch
If you have checked all steps and the link is still missing after over an hour, please contact our support. To help you quickly, please provide us with the correct email address for registration. You can find our contact form here.